How Can we Help?

Welcome to the Artisan Apparel Help Center, We are here to provide you with answers. Can’t find what you need? Try the search feature on the top section of this page

Order Management

Track your order

Find your package's current location and status.

Order delays

Understand factors that may impact delivery timelines (See: Shipping/order fulfillment below).

Make changes in your order

Modify your order details before it ships.

Track order after shipping

Find your package's status after it leaves the warehouse.

Cancel an order

See when & how you can cancel your order.

Partially ship an order

Information on split shipments (See: Shipping/order fulfillment below).

Our Policies

Shipping /Order fulfillment

Processing Time: This is the time required to verify, prepare, and package your order before it leaves our warehouse. Orders are typically processed within 1-4 business days (excluding weekends and holidays).

Shipping Rates: Shipping charges are calculated at checkout based on your delivery address and chosen method. We may offer free shipping promotions—details will be applied automatically.

Partial Shipments: If your order contains multiple items, they may ship separately if they are stocked in different warehouses. You will not incur additional shipping fees if your order is shipped in parts.

Order Journey and Delays: We do our best to meet all delivery estimates, but shipping times can be impacted by carrier delays, customs procedures, or high-volume periods.

Tracking Your Order: To see where your order is, please and enter your order number https://www.artisanapparel.ca/hctrackorder and email address.

What are my payment options?

Accepted Payment Methods: We accept major credit/debit cards Visa, MasterCard and other secure payment platforms Google pay, Apple Pay.

Tax and Custom Charges

Tax and Custom Charges: Customers are responsible for any customs and import taxes that may apply upon reaching the destination country. We are not responsible for delays due to customs.

Refund Policy

How to Request a Refund: Refunds are processed once the returned item is received and inspected. If approved, the refund will be applied to your original method of payment.

Processing Time: Please allow 7-10 business days for the refund to reflect in your account after processing.

Privacy & Cookie Policy

This document explains what personal information we collect, how it is used to process your orders, and how we use cookies to enhance your browsing experience.

Terms & Conditions

Acceptance: This is the legal agreement that governs your use of our website.

Content: It includes rules of conduct, disclaimers, and limitations of liability.

Shipping

Payment method

Payment methods that could be used for purchase

Delivery timeline & Delays

Understand your order journey and factors that delay the order

Terms & Conditions

View the legal agreement, rules of conduct, and limits of liability

Shipping Rates & Customs

Shipping charges and custom policy

Find a missing package

Want to know where your order is

Refund Policy

How to request a refund

Partial Shipment Policies

Partial Shipment Policy

Privacy & Cookie Policies

Our policies data collection and cookies

Frequently Asked Questions (FAQ)

Custom Clothing

  • Yes! We create custom designs for everyday wear, formalwear, and culturally inspired garments. You can bring your ideas, and we’ll work with you to bring them to life. on text goes here

  • Absolutely. We offer resizing, hemming, sleeve adjustments, and restyling to ensure a perfect fit for any garment.

  • Turnaround times vary depending on the complexity. Simple alterations usually take 3–5 business days, while custom designs may take 2–4 weeks.

Uniform & Group Clothing

  • Yes, we specialize in custom uniform design and production for schools, organizations, and workplaces, ensuring professional, culturally respectful designs.

  • Yes, we offer embroidery and branding services for uniforms, making them both stylish and professional.

  • Yes! We offer discounts on bulk orders. Please contact us with your order details for a quote.

Virtual Fitting Services

  • During a virtual fitting, a professional guides you step-by-step to take accurate measurements and provides style and fit recommendations.

  • No special tools are required—just a measuring tape, a mirror, and a stable internet connection.

  • We provide follow-up support and alteration recommendations to ensure your garment fits perfectly.

Classes & Workshops

  • We offer workshops in sewing, styling, cultural fashion, and hands-on tailoring techniques for all skill levels.

  • Yes! We provide customized private workshops for groups, organizations, or special events.

  • Yes, we provide recorded sessions and webinars so you can learn at your own pace.

Additional Questions

  • Yes! You can start with a virtual fitting and schedule an in-person follow-up if needed.

  • Absolutely! Our team is experienced in culturally inspired designs and ensures respectful, accurate representation in every garment.